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Get support for your laboratory template needs
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We're here to help with your well-plate mapping template needs. Whether you have questions about file formats, need custom templates, or require assistance with laboratory documentation, we're ready to assist.
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Fill out the form below and we'll get back to you as soon as possible.
Having trouble with the form? Email us directly at contact@biolayout.com
Frequently Asked Questions
What file formats are available for templates?
We provide templates in four formats:
- CSV: Universal text format, compatible with all spreadsheet software and programming languages
- XLSX: Native Excel format with formatting and formula support
- SVG: Scalable vector graphics for presentations and high-quality printing
- PDF: Print-ready format for laboratory use and documentation
Each format serves different needs, and you can download any combination based on your workflow requirements.
Can I request custom plate sizes or layouts?
Yes! We offer several options for custom templates:
- Custom CSV Generator: Available on the Templates page for any size plate
- Special Layouts: Contact us for unique well arrangements or specialized formats
- Branded Templates: We can create templates with your institution's branding
- Bulk Orders: Multiple template variations for large research groups
Email us your specifications and we'll provide a custom solution within 2-3 business days.
Are the templates compatible with laboratory information systems (LIS)?
Our templates are designed for maximum compatibility:
- CSV Format: Universal import/export standard for most LIS platforms
- Standard Naming: We use conventional A1-H12 well naming systems
- Clean Structure: No hidden characters or proprietary formatting
- Tested Compatibility: Works with popular systems like LabWare, Thermo SampleManager, and custom databases
If you need specific formatting for your LIS, contact us with your system requirements and we'll create a compatible template.
Support Information
Response Time
Email inquiries: Within 24 hours
Complex requests: 2-3 business days
Available Services
- Template customization
- Format conversion
- Integration assistance
- Best practices consultation
Resources
Check our Formats page for detailed usage instructions and Lab Notes for best practices before contacting us.